In a key move designed to support continued growth and maintain its industry-beating first time fix rates and response times, Loma Systems – leading manufacturer of metal detectors, checkweighers and x-ray inspection equipment for the global food industry – has restructured its nationwide field service team.
Derek Ryder, National Service Manager at Loma Systems comments: “Our aim with these changes is ultimately to provide excellence in customer service and by investing heavily in our engineers we have a perfect opportunity. Not only will this improve our delivered performance but it will also encourage engineers to engage fully with achieving our team objectives.
Derek continues: “I am confident that Jason and Marino are the right Field Service Team Leaders to deliver on our objectives. They are both exceptionally knowledgeable and together with the help of their teams will bring a fresh perspective to service.
“When combined with Loma’s already strong engineering expertise, it underlines our commitment to providing outstanding service to our customers,” he adds. “Many of the largest food companies in the UK depend on Loma’s inspection equipment and we want to ensure we are providing them with the best quality service in terms of first time fix rates and response times. The restructure together with Jason and Marino heading up our service team will enable us to do that,” Derek concludes.