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金属探测器生产商重组现场服务团队

Loma扩大现场服务团队

最新举措包括现场服务团队负责人角色的创建,以满足食品行业的检测设备不断增长的需求

In a key move designed to support continued growth and maintain its industry-beating first time fix rates and response times, Loma Systems – leading manufacturer of metal detectors, checkweighers and x-ray inspection equipment for the global food industry – has restructured its nationwide field service team.

随着不断扩大的现场服务团队和日益多元化的产品系列,洛马承认需要与工程师更好地参与,以确保无与伦比的服务交付到食品加工,制造商和包装商在其高性能的检测设备受益。

工程师,高级工程师和现场服务组长的新设立的职位:作为这一最新举措的一部分,洛马已通过创建工程师的职业生涯在三个层面上重新定义服务的角色。

长期坚持洛马员工,杰森Connealy和马里诺·格里菲斯,已经晋升为现场服务团队领导的主要角色。 他们负责通过首先确定个人发展的需要,然后直接提供,以确保洛马总是被定位为客户提供高质量的服务,其客户预期所需的指导,培训和支持,加强效率。

Derek Ryder, National Service Manager at Loma Systems comments: “Our aim with these changes is ultimately to provide excellence in customer service and by investing heavily in our engineers we have a perfect opportunity. Not only will this improve our delivered performance but it will also encourage engineers to engage fully with achieving our team objectives.

Derek continues: “I am confident that Jason and Marino are the right Field Service Team Leaders to deliver on our objectives. They are both exceptionally knowledgeable and together with the help of their teams will bring a fresh perspective to service.

“When combined with Loma’s already strong engineering expertise, it underlines our commitment to providing outstanding service to our customers,” he adds. “Many of the largest food companies in the UK depend on Loma’s inspection equipment and we want to ensure we are providing them with the best quality service in terms of first time fix rates and response times. The restructure together with Jason and Marino heading up our service team will enable us to do that,” Derek concludes.

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